I have a guest for 26 days, and for the first time I didn't get paid immediately. In fact, it showed upcoming the day they checked in, the following morning, it disappeared from the transaction history (nothing in upcoming and future, but acknowledges they are in my home. What is scarier that not getting paid- because they will pay me, is that there is nothing from them (no email, nothing in your account stating there is a problem) that you can track to show you have an open case- all you can do is call over and over again.
I have called every day for 3 days Yesterday- I called waited 20 minutes to get informed they sent me a link, and to click on it. The woman answered 30 minutes later only to ask :Where can I direct you call" or she just takes a message and said for someone will call me back... when?" I don't know. .-
I know they furloughed 2000 people two months ago, but really?
Thank god I got a case number -1 thing to do is get a case number and keep calling every day to make sure it's escalated to a support specialist.