Hello,
I have been an Airbnb super host for 6 years. My account has been blocked since December 8th 2022 because Airbnb cannot verify my account. Nothing has changed in 6 years but all of a sudden 2 months ago Airbnb blocked my payouts.
Just when I was at e phone with the Customer Service, I noticed that Airbnb has a mistaken area code for Grand Cayman where I am hosting. Instead of adding +1345, it automatically adds +357 and I cannot manually change it. But I can receive Airbnb text messages.
I tried even to change it to another local number, but it says that it cannot be reached (but the phone n is perfectly working). I tried to add a US n. I have but it says it's already in use.
I called the Customer Service many times and every time I call (last time today), they say they need to escalate to another dept, who is supposed to call me, but they never call or message.
Does any of you have had this problem recently?
I have already hosted people in January and I haven't received the payout. I have an upcoming reservation in one week, but I told Airbnb I am going to cancel it if they don't do my payout, they told me I will have a penalty.
Any help from any of you hosts or superhosts will be really appreciated! Thank all of you and Peace of I. Daniela