Hi Rebecca,
Thank you for your message.
I am aware of the annual Mandate Reporting form. That was not the problem. Cutting a long story short - just as I was due for said payout, I noticed a red text prompt below my payout method stating “Can’t process payouts. Remove and try adding again”. Which I then updated, but in the interim of Airbnb verifying my new updated payout method, Airbnb sent the payment again, this time to the default account, which also stayed the red text “Can’t process payouts….” About a week later, I received an email from Airbnb, stating that my updated banking details have now been approved and verified and is now ready to receive payouts.
But after this, no payout has been re-released since. I have been in touch with the Mandates Reporting office, and they only send the Exchange4free form once a payment is released from Airbnb. Their instruction to me was, and I quote “tell Airbnb to rebook the payment”
And this is where we are at.
Hundreds of phone calls later, stacked up bills and tears of frustration, yet NO ONE HAS BEEN ABLE TO ASSIST.
As a host I am seriously worried about the future of Airbnb in South Africa.
I appreciate your feedback on this further