Please help im a Super Host whose payout was paused after 2 years of successfully receiving my payout. I’m now owed for over 5 weeks and counting. I have been calling and reporting my issue everyday without any progress. My case keeps getting escalated and I’m unable to reach a supervisor or even get transferred to anyone who can help with my case. I have gone through endless amounts of support ambassador who promise to escalate and help me with my issue.
This never happens and my case is typically closed a few hours after the call ends. I was told everything from there is a known bug in the system, to change my payout details(which I have tried western union, PayPal, sign up for a new bank account and wait the 10th sines days for the account to verify and still no payout. I’ve gotten emails that my payout is now successful and I should start receiving payout that never come.
After weeks I was directed to click on an old email for compliance, upon clicking it says your account is all set. I have uploaded screen shot and emails as proof and still I have not received any payout.
I’m still receiving more and more bookings. I called customer service just today and told them I can’t take on anymore expense from them until a payout date is released or someone that promises to call me actually does so! In fact they told me if I cancel my reservation they will charge me 50% of the reservation cost $1000s even though guest is willing to cancel.
How can Airbnb expect host to take on months of reservations totalling in the $1000s and 100+ cases from me calling and still not get in touch me? This is mind boggling to me that you literally can’t reach someone who can directly fix the issues. Over a month and 100s of calls I’m no closer to knowing what’s going on and why I’m not getting my payout.
Please help this message is out of desperation, I have my bills to pay and no one is helping me!