Which Team @Bhumika ?
Are you aware of the fact that as part of Know Your Customer (KYC) It is a legal requirement to factor into account the Nature, Duration, Risk Factors, and type of Relationship, together?
Where is the provision and inclusion for each individual?
Here's a great database with Legal Cases to help us all learn
http://www.worldlii.org/cgi-bin/sinosrch.cgi?method=boolean&query=Know+Your+Customer&meta=%2Fworldli...
Customer Support don't appear to have any training with this, nor is their any recognition in the Template for these issues.
E.G, it prompts 'later' but no other options except a 'Selfie' which is not adequate for AML/ KYC as per below Example of recent Case Law.
The KYC Link you keep getting sent to me is not Adequate, nor is it Fit for Purpose or in compliance with the needs of those who may not have a Driver's Licence ( as an example, some people have Private Medical Information on them that is none of anyone else's business, and that people have a Right to have their Privacy Respected, have you thought about that? ), or a Passport that is current, and in New Zealand we don't have a National ID card, nor do we have to carry one.
I have raised these serious concerns and the ongoing lack of comprehension as to my situation, and probably many others worldwide, to the appropriate authorities here in New Zealand.
I also request you bring these issues to the attention of Arise Virtual Solutions Ltd, and that @Brian and @Catherine-Powell , who ABB have contracted out their KYC / Customer Support to so it will be addressed with urgency.
The Template is inadequate and Not Fit for purpose, and unwittingly potentially discriminatory.
New Zealand prides itself on Human Rights equality.
As aside,
Note in New Zealand there's ongoing discussions in relation to the use of Biometrics and 'Selfies' as a form of Identification, as there is in the UK, including with our Office of the Privacy Commissioner who I have in my wisdom raised this challenge for us with.
Maori people have legal rights relating to the use of their Mokos' which ABB and it's contracted agencies must also take into consideration.
https://www.reseller.co.nz/article/700702/privacy-commissioner-takes-deeper-look-biometric-technolog...
May I suggest you also look up these Ongoing discussions worldwide together with the recent cases involving Clearview AI, - our former Privacy Commissioner, John Edwards was involved in that particular well publicised recent legal case, and another recent case involving Coinbase.
https://im.linkedin.com/posts/information-commissioner%27s-office_new-we-have-fined-clearview-ai-inc...
Meanwhile, I have repeatedly explained these issues to Customer Support who are caught in the middle of this.
It's worse than a broken LP going around on scratch.
For nearly 5 years I had absolutely no issues with receiving my payments, as have many others, so please ensure any future correspondence is addressed directly to Payments who should be versant with AML AND Finance regulations.
As an 'existing longer term Customer, those matters must be factored into account.
Thanks in advance for your kindness and understanding.
May we all learn something positive out of this.
@Fraser22 would you please help with this so @Bhumika and others who are new in ABB CC can learn from past experiences of the Problem Product?
Cheers, December 2019 messages!!!