@Maxine94
Maxine-
Hi, thanks for using the Airbnb platform...as a 5 year Superhost in the US, please know that about 1x a year, I experience this same issue, a guest books at the incorrect rates, due to a AIRBNB technical glitch.
As hosts, we provide our rate to AirBNB, and then we rely on their team of tech guru's, data analysts and programmers to ensure the booking engines accuracy.
During my peak season, I am constantly checking the AirBNB platform for pricing accuracy, as I have had many issues, just like what you are experiencing in the past.
Personally, I had two of the same issues this year, AirBNB accidentally opened my calendar-- two guests, same day, booked rates incorrect rates, 30 and 40% below market.
Keep in mind, last week Airbnb announced a 25% staff layoff, perhaps you've been caught in a staffing issue thats impacted the website pricing/booking engine.
I have also read on the community sites, hosts are currently experiencing issues with incorrect pricing, like yours, which is not uncovered until it too late, when a booking occur.
Contractually, of course, you have every right to keep the booking as is.
However, perhaps this was meant to be & a better location is out there for you, yet to be discovered! Please keep in mind, many hosts, like myself; have their listings snoozed/unavailable for guests currently to view, while we wait for guidance on the new health and safety standards.
Also, host DOES NOT have your $. Your 100% deposit was paid to AirBNB, which they hold until you arrive at your destination. Your host does not receive any money until several days into your stay.
I wanted to share my experiences, as I believe this is just unfortunately an accidental error-
All the best to you! Please excuse any typos...it's been a long day here in a C-19 hotspot..Alex