Hi @Helen3
Thanks for the heads up. The reason I mentioned it is because the article states:
"If a Host uses Instant Book, they may be able to cancel for additional valid reasons without consequences under certain circumstances. Some examples include:
- The guest makes it clear they are likely to break one of the Host’s house rules, such as bringing a pet or smoking
- The listing doesn’t fit the needs of the guests – for example, if it’s not suitable for families or pets
- The guest has several unfavourable reviews or a lack of profile information that concerns the Host
Hosts will be able to cancel Instant Book reservations online three times in one year for these reasons – after that, they’ll have to contact us to cancel without consequences. Otherwise, fees will apply. If a Host cancels a large number of Instant Book reservations, they may be required to turn off Instant Book.
To cancel in one of these situations, a Host may be required to submit proof. For example, they might be asked to provide photos, videos and other documentation in the case of emergency repairs, or a letter from a doctor in the case of serious personal illness."
As @Gretel24 mentioned that there were some issues with that specific cabin, I thought it possible that the scenario could have made the listing unable to fit the needs of the guest or requiring emergency repairs.
@Gretel24, if you wanted to be absolutely sure of what would happen if you cancelled in future, it'd be best to contact Airbnb Support directly as the article I shared gives some examples, but it's always good to check with them before you take any further steps.
I hope in this case the cancellation goes smoothly.
Jenny