Hi had a recent situation that highlights a potential issue with Airbnb Price adjustment methodology. Wondering if other hosts have observed this.
Situation - My base rate is 365/nt + 155 cleaning. I received booking request for 6 nights with a 5% early booking discount, which I accepted but let the guest know if they booked 7 nights they would get an additional 10% off with my weekly discount making the extra night a little over 100 more. They had a payment issue with the credit card on file that had issues resolving so they cancelled/withdrew the request and had their husband book under his account for the 7 days.
Turns out Airbnb doesn’t stack the discounts so they only got the 10% weekly rate. I wanted to honor my commitment so after accepting the booking I went to adjust the price and lowered my total without Airbnb fees by $125 dollars and when it was processed it only rustled in a savings of $68 to the guest.
In my mind the guest should save $125 plus the ~14% commission or about $140.
in the end I had to have to the guest cancel and then submit an inquiry so I could send them a special offer.
I think what is happening is that Airbnb locks their commission in at the full rate before discounts. And it does not appear to be recalculated with pricier adjustments. Or there is signifier bug in the pricing adjustment tool.
BTW : I contacted Airbnb help and they were unable to resolve.