Hi @Jane1083
Are you a Co-Host on these properties with full access or a team member? Airbnb appears to be phasing out teams?
Co-Host permissions Help Article seems contradictory regarding resolution center requests and Host damage protections? Perhaps unless the Host processes the resolution center request under their profile, Airbnb is requiring the Co-Host that processes one have payouts go to a default account? Not sure. Very confusing:
"Choose the Co-Host permissions that work for the people who help you host:
- Full access: Your Co-Host can message with guests and update your calendar. They can manage your listing, including pricing and other details, and they can manage reservations, including accepting and declining trip requests, cancellations, and Resolution Center requests. They can add or remove Co-Hosts, change any Co-Host’s permissions, and designate themselves—or another Co-Host—as the listing’s primary Host."
"Please note that no Co-Host can view or change a listing owner’s or other Co-Host’s payout method or taxpayer info. Only listing owners can set up or edit a Co-Host’s payouts. Co-Hosts cannot submit requests for reimbursement under Host damage protection."
What Co-Hosts Can Do
https://www.airbnb.com/help/article/1534