Helen, the room was totally different from the pictures shown. The room shown in the pictures was quite big, with bigger windows and a big king size bed. However, when I reached the place, the room was quite tiny, the bed was a single bed and it was a very basic room with nothing except a bed inside it. Later I realized that the host posted random pictures taken from a google search on the listing instead of original room pictures. Unfortunately, I made a booking for a month as I joined UWE here and I wanted to stay comfortably for a month so that I can look for some alternate arrangements during this period. Airbnb only advised me to vacate the place if I wanted a refund that was even the worst alternate as Airbnb was definitely not going to make any alternate arrangements for me and the refund would also take probably months to process. Hence, that was not a viable option for me either.
I asked the host first and Airbnb as well, that I did not get for what I paid. Therefore, I should be provided with some compensation. The host refused right away and asked me to directly complaint to Airbnb because she was sure that Airbnb is not going to help me. Airbnb asked to provide pictures of the original room and told me that they will provide a partial refund. However, later on, they refused to pay any refund to me.