Hi @Ian-And-Anne-Marie0, thanks for the tag. If you do spot someone with an issue like this then please do try to tag one of us as soon as you see it - I appreciate you were trying to help here though 😊
Just a heads up that I had to remove an email address that you posted above - I'm sure you're familiar with the CC guidelines but linking them here again just as a reminder about personal details.
@Thomas2116 I'm so sorry to hear you're having an issue with your payments. I'm sure you might have spotted that a few hosts were having an issue with payments due between 18th-20th July, but this issue has now been resolved and missing payments have been paid out.
Being that this relates to a refund for a previous guest though, it seems this is a different issue. We're flagging each of these other issues with the Payments team, so I'll do this for you now, and fingers crossed we can get to the bottom of the problem.
I completely appreciate the frustration over the delay here, but it's worth bearing in mind that opening multiple cases tends to be more of a hindrance than a help, as it tends to create longer delays, and mean you might not receive a clear response.