i just dealt with a similar issue and compiled airbnb support answers to share.
Hi John,
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While checking on your referrer's profile, the reason why you didn't get the referral because she has an account already on Airbnb and even though she clicked your link, it would be invalid because she just continue verifying her old account and create a new listing. **
Best,
xx
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Hi John,
I understand that you want your referral to be credited, however the account she used is the one she's using as a traveler and then continue as a Host account and create a listing that's why it's not met the criteria as a newly created Host account (no existing account at all and first time using Airbnb).
The Airbnb Host Referral Program (“Program”) permits select, invited eligible members to earn money by referring to Airbnb first time, new Hosts (“Referred Hosts”) who create listings or activate existing listings for the first time and successfully complete bookings. A “Completed” booking is a booking that is accepted by the Referred Host and paid for by the Guest and which is not cancelled by either the Guest or the Referred Host at any time before or after the scheduled check-in for such booking.
You can check this Help Center link for your reference on what is the terms and conditions referring a Host:
https://www.airbnb.com/help/article/1129
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Thanks,
xx.
Hi John,
Thank you for your reply.
I'm just emphasizing that the meaning of a newly created account refers to an account that's no existing record on our system (eg. email address, phone number). I hope this information helps you.
Regards,
Hi John,
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As per terms and conditions of the Host referral even though it's not directly said that the promotion as 'newly created account', The Airbnb Host Referral Program (“Program”) permits select, invited eligible members to earn money by referring to Airbnb first time, new Hosts (“Referred Hosts”) who create listings or activate existing listings for the first time and successfully complete bookings. Meaning that the account should be used for the first time not an account that's already existed then created a new listing as a Host. I hope that this information clears the concern you have about the referral.
Reference on what is the terms and conditions referring a Host:
https://www.airbnb.com/help/article/1129
Regards,
**.
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