Bhumika. We received an e mail early January, we have been working as an individual instead of a business, they requested we click the link to put in business details, very standard. Sadly the link didn’t work and it said all KYC was complete. Suddenly all monies was paused. 17th January. We have called about 200
Times and have created about 1000 tickets and keep talking to the robotic staff Airbnb employs, it’s not staffs fault but sadly they are limited. Main bosses USA, when it comes to money. We have set messages via twitter. We have over 30 listings predominately all booked 85% via Airbnb v other channels, we are still all live on Airbnb and as we speak we are still getting active bookings. If we don’t have a resolution by early next week Wednesday, we will have no option but to open all calendars via other channels and cancel all Airbnb bookings and explain to all customers that this is down to not being paid and most importantly not being provided with feedback. We have been ignored. Can you imagine we run a business, paying office rent, salaries and we depend on this money and for this unknown reason you have stop paying but have continued to allow people to continue booking. Is there an issue? Or does it come down to lack of staff? You work for AIRBNB Canada, great, please send this to the most senior person you have in Airbnb as we have over 700 bookings coming up and we will have to cancel all. No payment since 17th jan. No messages to us. Standard fobbing off someone will be in touch. Wake up please Airbnb you are ruining staffs salaries.