Can't complete verification process because can't enter ID or photoj

[Gail126]

I just received an email saying I need to add a new photo or my reservation will be cancelled.  But when I click the "Take another photo" button, I get a page that says I'm all set.  How can I add a new photo?

Just to make things more confusing, my profile shows a notification requesting that I add a clearer photo of my ID (not myself).  But I can't figure out how to add another ID photo either.

HELP.  I don't want my reservation cancelled.

Thanks,

Gail