Yeah, I've spoken to Airbnb multiple times about allowing guests to revew hosts when they CANCEL their booking. My guest just canceled over the weekend within about 12 minutes of reaching the front door. He couldn't get in using the lockbox at about 10pm on a Friday night. He told Airbnb he left because he was "cold". Before we could help him get inside, he sent a text saying, "Nevermind, I'm on my way to a hotel. Hope I get a refund." I then had to spend hours with Airbnb when he asked the for a refund without asking us directly, and we said "no" in text to him. Worst part is that he is an Airbnb employee! So, housekeeping confirmed no one slept in our condo that night but our strict policy doesn't allow last minute cancellations, especially instant Book and for no reason and after we had given out the code to enter. Please complain to Airbnb! NO guest who does NOT stay or keep the booking should be allowed to write reviews about their STAY when they did NOT stay! This is why I would NoT give a refund. I plan to write a negative review of this guest that will post to his profile. NOT fair that he can post a negative review to my listing!