Im concerned about yet another safety issue in which I have had an aggressive guest. The guest in question booked for 31 days and was verified both by Airbnb and myself.
When he arrived an Airbnb guest on the same floor complained that the guest played music on loop all night. I had a word but the reaction was aggressive and defensive although he agreed to wear headphones in future.
The guest did not go out except to buy food locally, the rest of the time he cooked, made tea/coffee, drank beer and was constantly using the loo. He constantly paced the floor of his room which caused a nuisance as this interrupted my work on the floor below. I tried getting up to work late at night but he was still up drinking. it was observed that he never opened the curtains to his room including during the day.
He became increasingly aggressive including knocking on the doors of other guests to accuse them when I complained about the pacing and late night phone calls. At one point a guest was so alarmed for my safety he offered to call the police. The cause of his aggression to me is his view the room rent was too high and he couldnt get a job. On the day of departure the guest refused to leave until 1 hour after the latest check out time. i h..ad to get a workman to knock on his door as when i asked why he hadnt left he said he could go when he liked. I put in a request for a late check out with Airbnb however they replied that a guest has to elect for a late check out and refuse. How does this stop him doing the same to other hosts especially as I had arranged cleaners who were not prepared to wait.
He left leaving an unclean room (he wouldnt allow anyone into the room to clean) and dumped rubbish. When I recycled these it was clear he was taking medicine for sleep deprivation that shouldnt be used with drink. This explained a lot and made me realise even more the danger of such a volatile man.
Ive asked Airbnb to take action but instead they called the guest and told me he denied all accusations. They ignored an email from the Airbnb guest who was forced to leave, my testimony (supported by friends and workmen in the house) and also another Airbnb guest who had offered to call the police.
I was forced to put up with a dangerous and volatile guest in the house as knew I would get no help from Airbnb. This proved to be the case and this guest an now book another Airbnb and do the same.
I have a listing policy to iD all guests before arrival but this does not stop them arriving and clearly having problems with sleep, alcohol or mental health issues. Ive had guest sneak others into the house or turning up with extra people when they booked as a single.
Having had 31 days of a very unpleasant experience Ive decided to remove my listings so I can get my sanity back