i know this is wrong place to write a problem but i need your help.
2 days ago. i had a reservation. But i wasn't at home at that time. And i told the guest about the situation gently. He is from Turkey he understood me. He said ok and wrote the situation to airbnb to cancel. Then my plans changed and i told my host to come. He said ok but he didnt come. And the airbnb didnt answer to us for 1 day. Then they canceled it and they blocked the reviews both. I especially asked about the reviews to an airbnb worker whose names is Sven. He is from Berlin.
After that i had a new reservation quickly. And i forgot the change the prices. After the reservation i sent my new guest a special offer. But she refused it. She can. But also i can send a special offer. we have a section for that. İ didnt want to disturb her or make her uncomfortable. She canceled the reservation with the help of a airbnb worker shose name is Joshua, without saying it to me. Also Joshua didnt inform me about the cancellation. He is from Berlin too. He informed me after cancellation and i think this is not fair. Because i have rights too. The rules say if you want to cancel the reseravtion at your check in day, there is no full refund.
Now the host wrote a comment about me. And i wanted Joshua to delete it buthe didnt reply me. And i wrote the problem to the other airbnb worker which solved my problem about the host which promised to come and then not. But Sven said to me "wait your case manager." I told him i dont want to wait anyone because this is not sunday. and i am a superhouse owner. Then i wrote the problem to an another case manager called Gavin. He said he couldnt because there was no violation. İ told him i wanted to talk with a specalist because 2 days ago similar things happened and Joshua blocked the reviews. but he doesnt want me to talk with a specalist. I told him that at the past they blocked reviews and i sent my proofs to him. i sent all the stuff which i talked at the past with the other airbnb workers. Also 3 months ago a smiliar problem occured. he didnt reply me. İ think the rules changed day by day. Sometimes if you are lucky they did what you want and sometimes if you are unlucky they said no. How could it happen? İ cant understand.
Can you help me about reaching an experienced specalist? The story didnt end.
Then i bought credits to call america from Skype. Because it was very expensive to call america from turkey. İ paid a lot of money to skype. A worker whose name is Baby told me that a specalist investigate this issue and will call me. After 2 minutes closing the telephone, she wrote to me that i could reply the guest's review 🙂
Now i am asking everybody. when i tried to write a comment about guest (because i need to see hers) airbnb asks me about accomodation. Airbnb asks me about her cleanliness, if she obey all the house rules... İ dont know the answers. Because she didnt stay at my home. Do they want me to write lies?
Also the same or similar questions (star system) appeared to her. how can she give stars to me without seeing me and my flat? is it fair? Also what about the promises at the telephone? The worker says a specalist will investigate this issue and call you, but then she wrote that i can reply to the guest :)) They always say the truth is the most important thing on airbnb. How can i write lies and give stars to somebody which i didnt see before? And how do the airbnb let this? And what about the promises? at the telephone they said we will turn back to you. 1 minute later, the same girl which i talked at the telephone changed her idea and tried to teach me about a reply. Finally, can you help me about reaching a specalist?
