@Jessica1088 I am sorry, unfortunately it seems to happen quite often. But you have stellar reviews: "loved it, love, perfect" etc. so most guests will see that one outlier review for what it is. In my experience Airbnb refuse to remove guest's reviews even if proven to be dishonest and a rant. I tried it recently, even the guest's own private remarks threw them in a ditch but Airbnb said no, no, no we won't remove it. It's an insane system that allows guests to trash a host's listing out of proven vindictiveness. btw: If you no longer wish to recommend the guests to other hosts you can ask Airbnb to remove it and they will.