Refund

[April178]

Has anyone else been issued a refund to a mysterious invalid account number and told that it's not air bnb's problem?

[April178]

I am both a host (for the past year) and a traveler.  This incident happened as a traveler with a cancelled trip.  The host issued a refund.  Airbnb allegedly issued a refund to some unknown credit card for which they don't know who or what this company is that they sent the refund to.  They've told me it's not their problem.  Two months later I have no refund and they will not help.

[Lisa723]

@April178  maybe try public communication via facebook/twitter.