@Catherine-Powell
@Joseph752 is a Superhost with excellent ratings and over 150 reviews. Why would Airbnb be doing a background check on his account?
I see that you are responding individually to these cases, but can anything be done in the broader sense to address this issue of hosts being wrongly suspended/having future bookings cancelled and then getting no answers from CS or having to sometimes wait weeks for a resolution?
We see reports of these every week here on the CC and who knows how many other hosts it's happening to who don't participate here...
I know that you are not in charge of the Trust and Safety department, or whomever it is at Airbnb that doles out these senseless suspensions, but this is a really sh*tty way to treat long-standing, well-performing hosts so, as Head of Hosting, I would hope that you would have enough influence to request that this policy of 'guilty until proven innocent and we're probably not even going to tell you what we think you're guilty of' be reassessed.
It's nice that you are responding here to individuals, but wouldn't it be better if the overall problem could be addressed so that you wouldn't need to?