Hi everyone,
I have booked a room for my mother who helped me moving in a Uni residence, but the host only accepted the reservation (meaning he also go paid and I got debited) and answered us the day after. I had booked for the 3rd to the 4th (so I should have been able o get in the 3rd in the evening and to sleep there at night) but he answered the 4th around 11:30 am.
The reservation aslo changed, as the check out was initially planned the 4th at 11:00 pm ( see the picture O uploaded, and yes he replied once that time was pased, just before the website would have automatically canceled the reservation, saying that "he didn't have internet yesterday" ) and became "flexible" after that.
So in the end, I did not receive the service, never could get in, or get in touch with him, and I am still going to pay for the room ...
Unfortunatlly, i cannot report him because this problem isn't in the list of the possible reason given by the drop-down menu when I click on the "report" button.
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How can I get in touch with AirBnb to explain them my problem ?
Ps: I ought to apologize for my poor english
**[Private conversation removed in line with Community Center Guidelines]
