Verification is getting so frustrating

Rowell0
Level 1
Philippines

Verification is getting so frustrating

Airbnb has already taken my money but my reservation can't get verified. It SAYS for once after I do the scanning of my ID that it is complete as soon as I enter next thing it says is verify it again and it starts all over again. What do I do and the money was already deducted from my account

2 Replies 2
Marit-Anne0
Level 10
Bergen, Norway

@Rowell0

There is only a hold on your account and the hold will be removed when the booking expires.  Contact airbnb with your issue regarding verification - I believe they will be able to help.

So I should be expecting my money back after the expiration of the booking? Thanks for the response!