@Raphaël13
Oh no, here we go again. There is a steady stream of events exactly like this which come to the forum, and the response from Airbnb appears to me the same in almost every instance.....you will be hung out to dry by Airbnb.
There are three possible avenues that might help @Raphaël13!
Put this post complete with photos on Airbnb's Facebook page! Although they are miserly and heartless, they are sensitive to critical comment, and airing their 'dirty linen' in public may get some sort of more positive response from them!
One host a few months back got some sort of satisfaction because she went right to the top and hounded the founder of this organisation until she could be ignored no longer! Email this post of yours to brian.chesky@airbnb.com and keep resending it...even if it is 2.00am. He will of course not respond but it will get passed on to someone who might possibly be able to help you.
Bad, rotten luck Raphaél, I feel so sorry for you. Once again Airbnb have chosen to hide behind reporting gobledegook to sidestep their responsibilities.
Another avenue which is gaining strength is the use of the media. Most newspaper and reporting services will now gladly run articles on party damage done in Airbnb listed properties, particularly when the documentary evidence is as strong as yours, and this gets right to the heart of the issue. Airbnb will do almost anything to keep that sort of publicity from the public!
As I said in another post.....I don't want to screw Airbnb, but I don't want them to screw me either, and as a host who tries to do the best I can, I just want to know that there will be a life vest there for me when the waters get choppy.
Mate, I hope you can find that 'life vest'!
Cheers......Rob