I feel bad about posting a bad review

[AsmaandChris0]

Hello everyone,

I just have mistaken the different social approach of my guests for passive aggressivity, I realized after they left a great review that shows they were not mad at us, it was just the way they behave.

How can I change that?

Thanks,

[Nicky-And-Julian0]

You can call Customer services and ask them to change it - or try tweeting if you can't find a number (usually on your booking email).

Your host will be grateful.

[Christine1]

If after any guest stay, you write an email to simply say thankyou and focus on positive aspects of their conduct, you are likely to get a positive private reply. If you are unsure of how they experienced you or your accommodation you can ask their opinion or a general comment, such as I hope that you had everything you needed and expected.... whatever suits your situation. In the case as you have described, this would act as a preventative measure to balance out/reduce cultural misunderstandings prior to reviews being written.

You can add a public response to their review to balance out/ or cancel the negative effect of your review.. reading more reviews helps to understand which comments and topics are reasonable for inclusion in comments.

I hope this is helpful to you and others.

Christine.