Security Deposit Refund NIGHTMARE!!!

[Lynn73]

Hi

I had my first nightmare renter, who trashed our home and land in multiple ways. I have provided him a detailed list of the dirt and damage, some photos, the additional costs to us as outlined by our property manager/hosuekeeper. I have indicated that with an I wante to to retain his security deposit (the cost to clean and for damage was actually more than the deposit).

He has not replied in the 3-days provided, but I cannot seem to figure out how to now engage AirBNB to "mediate" this situation. Everytime I call, after waiting on-hold for a few minutes I am eventually disconnected. I may be looking at the link to contact AirBNB through the website, but I don't see it. Can anyone help? 

Thanks!

Lynn

[Alice-and-Jeff0]

You need to do all of this through the Resolution Center, not private emails. https://www.airbnb.com/help/article/767/what-is-the-resolution-center

[Lynn73]

Hi

Yes, I did this through AirBNB and finally saw the link to ask them to engage in mediating this situation. 

Thank you,

Lynn