Hello more-experienced-hosts,
A friend is trying to book my place. He showed me what it looks like on his end when he tried to finalize the booking in the app. He was presented with 2 payment options: "Pay now" or "pay some now and the rest later" (those weren't the exact words). Our cancellation policy is currently set to moderate or non-refundable....yet this friend was not shown the non-refundable rate/choice. That's question/concern #1.
My second concern is about using different cancellations policies for different times of year. Ever since the non-refundable option was introduced, we've used it (in combination with the strict policy). One of our places has not been booking up over the winter, so I dropped it down to a moderate policy, thinking the strict might be scaring people off at a time when things are still in flux with Covid. BUT, now that summer bookings are starting to come in, I want the 'strict' policy to apply to those. We use a rule set to get the rates and discounts right for the summer months, but I don't see the option of adjusting the policy for the selected time frame.
So I'm gathering that we don't get to flip flop between different cancellation policies for different times of year. Has anyone found a clever way to do this?
Thanks much,
Nicole