@Michelle3290
It appears as if many of us have had our payments paused since around September which raises questions about their Tech Department using the same bot and Nudge for us all this despite the fact we are in different countries with different laws.
It's noted that in many parts of the world ut's Unlawful for our Taxation departments and other Government departments to demand Photo ID AND a 'SELFIE' - The later which is a form of Biometric Identification of which is playing with dangerous territory to request such information when there's no need for them, ditto the fact that there's bad actors everywhere and higher risks involved with passing on such information when we all have had Bank accounts set up since children which used our Birth Certificates, and in many cases our mothers maiden name.
Oh for the simple life before the internet where people spoke to each other face to face.