Payout not received

Answered!
Josie131
Level 2
Snodland, United Kingdom

Payout not received

I ve been hosting since the 12th April and had a good bookings rate. I set my payout method up a month before and had no reason to think anything was wrong. I am yet to receive any of my payouts and it's mounting up with more and more bookings coming in. I've contacted support several times but they only keep confirming they have sent the payout. I'm being to told to simply wait. I noticed you can't check or amend your payout information. So I added again and set as default for the the last booking and subsequent payout. Still no money and still no support. How can I get the payments team or someone to check where my money is going? I've spent money and it's costing me money to run and am getting nothing coming in from Airbnb. Please can someone point me in the right direction or offer some helpful advise. As I'm now waiting for a  good few hundred pounds. 

 

 

1 Best Answer
Dale711
Level 10
Paris, France

Hi @Josie131 

Welcome to the community 😊

If a host is new to Airbnb and receives their first reservation, Airbnb may take 30 days to pay the host.

 

You may need to keep track of your payout status in transaction history. In my experience, PayPal is the faster payment method. 

It may take a few days to show up in your account after being released.

 

View Best Answer in original post

127 Replies 127
Aziz152
Level 2
Baku, Azerbaijan

Hello, @Sybe 

I haven't received my payout as well, the deadline was 9th of June. The main disturbing thing that no one from ambassadors haven't reached out to me as it was promised. Previous payouts was okay to the same payout method. Bank has no record of money came in. I guess may be because of my Country Of Residence has been changed recently it somehow may affected to the payout, but not sure. 

I just want someone to give me some expectations or guide me within actions I need to take. I am in a very bad situation.

Case number: **

Thank you in advance!

**[Sensitive information removed in line with - Community Center Guidelines]

Rhian104
Level 2
Cardiff, United Kingdom

edit:repeat post

Rhian104
Level 2
Cardiff, United Kingdom

@Sybe hi i wonder if you could help me.  Im waiting on 3 payouts that were meant to arrive in my account 3rd June. In my transaction history on the air bnb app these are displayed as paid.  I’ve still not received these payouts and can only assume I may have entered my bank details incorrectly. I’ve contacted the help advisors at air bnb and they’re only able to confirm the payouts have been paid. My bank details are displayed as encrypted so they’re unable to confirm the details of my account.  It’s very frustrating as my query keeps getting escalated but no resolution or reassurance that this can be resolved.  They have given me a “trace number” for the payouts but it means nothing to my bank when I have approached them for help. Also the bank has confirmed there are no deposits pending, I can also provide proof by way of bank statements that the payouts have not been received.

 

Is there anything you can please help with as I am at my wits end with this situation.

 

I have since added a new default payout method (PayPal) which will hopefully not chase the same issue for forthcoming payouts.

 

 Many thanks Rhian

Hi Rhian, 

I am facing a similar issue exactly as yours haven't received my first three reservation payouts from Airbnb but they are saying its already been paid to me. 
the aren't even accepting my bank statement as a proof. 
so wanted to check if your issue was resolved and if yes then may i know how so that i can do that same. 
thanks Ali 

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hello @Ali16368 ,

I understand the stress you are experiencing due to this confusion. I have nudged the team with your concern and I hope you will soon receive some clarification.

Can’t find what you’re searching for? start a conversation

-----

 

Please follow the Community Guidelines

Hi Bhumika, 

i have been talking to a airbnb customer service agent from past 2 months and they keep saying that they need a letter from my bank but the banks here have no policy to provide a letter and all they can provide is stamped bank statement to proof the payment has not been received like airbnb is claiming.

Amy2402
Level 2
Choctaw, OK

 I’ve had a payment pending since July 18 in my upcoming transactions. I’ve used the same payment method for two years. Never had a problem before. I’ve gotten all my payouts after this one as well. I’ve called 6 times and everyone agrees there’s a glitch but no one can help me. They all say they will call me back but no one ever does. Is there not a number to the financial department? So frustrated! @Nick  can you help? 

Anita1106
Level 2
Edinburgh, United Kingdom

Same problem here. Hasxanybody who has posted here actually received payouts? Please can somebody send any tips and advice how to get this resolved? I have contacted support lots of times but getting nowhere. We are in the UK has anyone used Citizens Advice? Small claims? Thanks.

@Anita1106

@Josie131 @Alba571 @Collette29 @May1496 @Anita1106 

See my other reply,

If you are in the UK contact John Edwards re Privacy matters or if in New Zealand Office of the Privacy Commissioner and Commerce Commission re KYC and Payments..

VillaSana0
Level 2
Fethiye, Turkey

I have been renting my house through Airbnb for 2 years, so far I have had about 15 guests and the notification that all of them have been paid is sent via e-mail the day after the check-in day and deposited in my account within a maximum of 2 days on weekdays.

but I'm having a problem with a reservation. On September 1, guests checkin the house. On September 2, airbnb sent me an e-mail saying that the payment was made and it would come to my bank in a few days.  I waited 3 days and my payment did not come. But on September 2, the payment of another reservation was deposited into my account without any problems.
On September 5th, another guest made check-in to my another home with the same airbnb profile and the same bank details that I rented. I'm still waiting for the other payment to be deposited in my bank. On September 7, the fee of the guest who entered on September 5 was deposited into my account without any problems, but the amount of the guest who check-in on September 1 still did not arrive in my account.

 

When I asked for support from the help department, I was told that the payment had been made, but when I spoke to my bank, it was stated that no such payment was made, there was no pending payment and there was no such money transfer request. I think that the money transfer notification was made to me on September 2, but it was not processed or a payment order was given by payooner, but for some reason the payment was returned and it was not followed up. it is now 3rd of october and it has been 28 days since the day when my money should have been deposited in my account normally. Airbnb support team is very reluctant about this. Frankly, nothing can be lost right physically. And that money is sure to be somewhere. A little inspection can track the money's position and solve my problem, but airbnb isn't too keen on solving it.


If you are not going to support us, why are you in that position? Even though I have said dozens of times that I want an update on the situation, you still do not help us even though I have received the money. You know very well to ask for it when something important to you or when you need to get money. Please solve this problem now and help us.

 

 I can't pay my employees' salaries and equipment. I'm stuck.
normally I was supposed to receive my money on average on September 4-5 for this reservation, I present my account transactions from my own bank as proof to your help team.

I received the payments of other reservations before and after this reservation to my same bank account without any problems.

 

They expect me to take all the responsibility and financial management made a mistake by Payoneer or Airbnb accounting department, even though I am the smallest collaborator in this trade.I call different Airbnb support teams every day to fix this problem and I explain the problem for minutes and they are saying to me just "you should wait". It's easy to say wait to me, but when I tell the people working in my business I'll give you your money next month, they stop doing my job. or I need to buy the necessary equipment with credit and how do I pay for them. I am not a big business and how can I afford all my expenses? Every person I talk to says they understand my problem, but no solution is produced.

This is a very basic suggestion, that you may have already tried, but for me, it was the fix that got the money into my account...  Navigating, go to Account > Payments and Payouts > Payouts... scroll down to "How You Get Paid" to see your bank account on file. Does is say "DEFAULT"? If it does not say "DEFAULT" by Bank Account, click the edit button and make this bank account your default account.

 

One day, out of the blue, after about 2 years working with airbnb, our bank account was suddenly no longer marked default, and all of our payments were held up in processing.

 

I recognize your issue is slightly different, but I can see your distress and wanted to help however I could.

@Nick 

 

Hi Nick

 

I have been a host for over a year and  received a 60 day booking and the  payout has not been sent. They are saying for an unspecified reason that my payment is o hold and are referring my matter to a specialist team. I have not heard anything from them and have not received any money. I have already opted for paypal and a delayed payment has never happened to me before.

 

Any help or assistance would be great!

We are having the same issue. No payout and we are being referred to a “dedicated team” who should assist us.  This looks like a recurring issue. 

Catalina317
Level 1
Bogotá, Colombia

I have a problem with my last air bnb reservation. my payment was never sent. From the first moment I realized that, unlike other occasions, he never receives a confirmation request, and in the applications he continues in transactions to be carried out. From that day I called air bnb and they told me that I have to wait at least the 7 working days that it requires. although I knew that it was never sent. Later they made me remove the payment methods and re-register them, which took a wait of 2 business days. Now it's been almost a month since the payment and the only answer is that I have to keep waiting. I speak Spanish and English perfectly and I have also noticed that when I answer the line in Spanish they are much ruder.

 

May1496
Level 2
Brisbane City, Australia

I've hosted 5 groups since last month but payouts never received in my bank account. I got morn then 10 emails said the money has been sent out  but no actual transaction been made. So the total amount of funds kept adding up in each email.  I called Airbnb nearly every day but no one can really help except saying they are investigating on it.  I lost my cash flow and have to close my calendar, I also try to cancel all the exist booking but I can't afford the penalty. Can those hosts who post here for the same issues can tell me how to solve this problem.