The duration of the processing period of Host Damage Protection Payment Request Form

[Simone918]

The duration of the processing period of any Host Damage Protection Payment Request Form that you file will depend on factors that include, but are not limited to: (i) the amount of payment that you are requesting for the Covered Loss; (ii) the location of the Covered Accommodation; (iii) the nature of the Covered Property and the nature of the Covered Losses; (iv) the completeness and type of information and documentation that you provide Airbnb regarding the Covered Losses; and (v) the number of Host Damage Protection Payment Request Forms that are currently being processed for other Hosts.

I have filed several cases for damages and received most of the reimbursement from host guarantee with no problem at all. And in a short time!
In JAN '23, we hosted a group of guests who caused our whole apartment has been extensively damaged. 
So I filed a new claim. It was JAN 11. Nowaday (FEB 3) - and after a lot of inquiry email - the claim status is yet "In review with Airbnb".
Has anyone had similar experiences and did you manage and how did you manage it?
Thank you all
Simon

[Bhumika]

Hi @Simone918 ,

I have moved your post to the appropriate board. As well as, shared your concern with the team. I hope they look into your case and get back to you soon.

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[Simone918]

Thank you. But you forgot to text me WHERE did you move it!

Where can I find my post?

[Simone918]

...found! Section "manage your Business"

[Bhumika]

Yes @Simone918 , perfect! It is here in the Manage your Business board🙌

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[Simone918]

Noone come back to me from airbnb on this case... even open and "In review with Airbnb"

[Bhumika]

Hi @Simone918 ,

How are you?

I received an update, that the case has been resolved to your satisfaction and the same has been communicated to you.

Really glad that it worked out in your favour.

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