Galashiels, United Kingdom Community Manager
I've been hosting on Airbnb for almost 6 years. And I am also a super host with many good reviews. But recently they just suspended my account and all my listings are suspended which means I can't get any new reservations and also to receive my payouts.! Yes I have contacted airbnb support many times through app and call center! Nobody gives a me a straight answer and now my case is still open after a week! But no results! Seems like they're just ignoring me! I thought super hosts have bonuses and better support! But now I understand what is the bonus for super hosts to close their accounts! So nobody sent me any notifications or email why my accounts is suspended. And the guests currently staying in my places but airbnb hasn't released my payouts also for those reservations. On the other hand my calendars are linked and syncing with different platforms and airbnb cause other platforms calendars to be blocked too.
anyone had the same experience ever ? I appreciate if someone can tell me what's going on here?!! And what's wrong?
I send feed back to Airbnb to improve about this issues , we need to get any notice or any communication before suspension and have a good response to solve a problem as we are good partners and work with growth mindset ,it’s concern income / payment and the most important we lost loyalty and trust to Airbnb , the only one platform that’s we working as partners for 6 years it’s can be better & standardize
@Am4 unsync your calendars immediately, surely you can do that manually? or pause those listings and set up new ones on BDC or vrbo or wherever.
Yes I definitely did it! Already I unsynced my calendars. Just blocked the dates on other platforms which have reservations from airbnb calendars. And have my lawyer to follow up my case the airbnb took my money and payouts for the guests already used and are using my apartments currently. And haven't paid me on time yet. Also joining on bigger and more professional platforms.
thanks for your feedback anyway.
And yet we still have the elephant in the room...
Why is AirBNB not communicating with hosts? Why does it take getting the media involved to get answers or results?
It's so true! Soon I'm gonna share my document and experiences with some travel bloggers and other medias about this quality of services of Airbnb including the recorded the voice calls I had through call center and their replies. It's a big disrespect to the person who has been hosting for this company 6 years with 5 star reviews and good ratings. That's interesting that guests still staying in my place but airbnb hasn't released my payouts even!!! And nobody answering me!!!!!
Almost the same scenario with our listings' primary host (3 year Superhost). A bad guest verbally attacked us in the Airbnb chat. We reported the matter to Airbnb after which, the primary host's account was suspended by Airbnb for alleged violation of the non-discrimination policy. The funny thing here is that the primary host did not have any communication with the said guest. Airbnb won't budge and ignored all her pleas and requests for the alleged statement she made that they found to be in violation. They won't be able to give any coz there is none. Her only recourse is to say that she had read and understood Airbnb's non-discrimination policy. She then got an email a day or 2 later stating that her suspension has been lifted with a final warning that she should not violate the policy anymore.
However, even after that, she still can not re-list the all of her listings. They were then pointing to a technical error. It took more than 2 weeks more before she was able to host again. She sent several emails to Airbnb asking for the details on why her account was suspended and repeatedly asked for an impartial investigation but did not received any response. Finally, yesterday, she received an email below:
Then the same Jamal emailed me (the co-host) informing me that my account is suspended. I requested for the statement I made that he found to have violated the non-discrimination policy and asked for due process but to no avail.
There is no apology, no nothing for the 3 weeks of pain, anguish, sufferings and financial losses we had suffered for the 4 listings that they unjustly suspended.
We were bullied by a bad guest only to be bullied again by Airbnb.
**[Private conversation removed in line with the Community Center Guidelines]