Hi @Hayley153,
Sorry to hear about your experience.
I can still see your two listings in your profile. Your listings are temporarily delisting.
I believe that the guest has made a complaint with one of your listings or with other issues.
Airbnb is in the progress stage to investigate both listings.
Meanwhile, do contact Airbnb Support Help Center, do a ‘live chat’ with the team [ not an Airbnb bot ] that is always someone here to respond to you within few minutes.
Acknowledge the support team, inform the case manager who’s handling your case to contact you urgently. Do keep your phone beside you and often check your Airbnb message and email.
You can live chat with the team daily to request the manager to update you.
I hope everything is fine; Airbnb will assist you.