How to turn split stay off?

Answered!
Ben4581
Level 4
West Hollywood, CA

How to turn split stay off?

I don't want to book a split stay. I want to book a stay in one place.

 

There is no option to turn this "feature" off. It is not a feature to me, it is a bug that needs to be removed. If I want to book multiple consecutive stays, i can just do that on my own. This so called "feature" is making the site impossible to properly use and navigate.

 

I will just stop using airbnb if they don't add the option to turn it off.

1 Best Answer
Debra300
Level 10
Gros Islet, Saint Lucia

@Matthias401,

 

IMO, the split feature doesn't work as it was originally advertised which was to offer guests choices to stay in two disparate spaces within a specific geographical location to get richer experience of the destination.  I've seen recommendations for two spaces that are next door to each other or located in different countries or islands.  For example, St. Lucia and Martinique are just 22 nautical miles apart, and both have a French colonial, but there is not governmental connection nowadays.  Many people think all islands in the Caribbean are part of the same country like the Bahamas or the Philippines, but Martinique is a French overseas territory and has different entry requirements for travelers than St. Lucia (still a member of the British Commonwealth).  Just imagine how guests may feel when they've booked a recommended split holiday, and find that they can't travel to one of the destinations, because they thought they were visiting the same country only to find out that a visa and health travel insurance is required for one location.

 

View Best Answer in original post

45 Replies 45
Dylan316
Level 1
Seattle, WA

Beyond ridiculous that it's not possible to disable this "feature".  No one wants to move properties when on vacation.  Just... why would you do this??  

Chris17594
Level 1
Vancouver, Canada

What a frigging ridiculous function. Later Airbnb, heading to VRBO now because it's so annoying.

 

Morgan586
Level 2
Poughkeepsie, NY

This was the first result on a google search for how to turn split stays off. I don't want a split stay, and getting these results is wasting my time searching and making the process more frustrating. Literally opening VRBO right now because airbnb has no interest in fixing this. I can't believe they've been getting complaints for months and haven't made it possible to toggle off.

Keisha76
Level 1
Dominican Republic

Agreed. As a host and a guest this feature is AWFUL. Will be switching to another platform if it isn’t fixed by March of 2023.

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hello @Keisha76 @Julius121 ,

 

Thanks for sharing your thoughts on the feature. I will make sure to pass on your feedback to the team. You can also share it directly as well on the Feedback Form in case you wish to elaborate more on this topic.

 

We're happy to announce the Month of Celebration!

Can’t find what you’re searching for? start a conversation

 

 

Peter3625
Level 2
Reston, VA

This sounds like an annoying situation for many people. Where is the ticket addressing this issue

Julius121
Level 1
Thailand

It’s still not fixed. 

I am switching to a different platform.

Lisa75
Level 6
Boise, ID

i hate it too!  and folks from furnished finder and vrbo are totally baffled by it and think i'm trying to get them to move mid stay - airbnb needs to get rid of this - it helps no one.

Mike-And-Jane0
Level 10
England, United Kingdom

@Lisa75 split stays makes sense if there are no properties in a region left with say a full fortnights availability. I wonder (being suspicious) if Airbnb are pandering to the corporate hosts to maximise their bookings.

Lisa75
Level 6
Boise, ID

i have NO doubt they're doing something stupid to pacify their "stockholders"

but it's pissing their tried and true hosts and guests off big time!  

Douglas431
Level 1
Seattle, WA

Agree, this is the most annoying thing ever. I never split stays, but if I wanted to there should be a toggle. I'm getting a headache just trying to sort through single stay options with all the noise on the map.

Martin4468
Level 1
State College, PA

ditto, inability to turn this feature off is polluting the map and making working with it dificult

James3374
Level 1
Western Springs, IL

It's crazy.  How is this not fixed?  Totally unusable.

Great idea, terribly executed! Please provide an option to turn on when it’s needed otherwise it makes the search impossible!

Don79
Level 3
Tampa, FL

Add me to the list.  Sure, if you want to add split stays in the search, but make it an OPTION, not forced.  I always search by map because I know areas in which I would like to stay.  It is already difficult to search in the map as the list updates as you move and listings you are seeing disappear as you move.  But now half of the listings are splits and cover up the other listings on which I'm trying to click.  I can filter the listings with a variety of excellent filters, so why can I not filter out the split stays.  Whoever implemented this feature should most definitely be on the firing block, or at least being questioned about why they did not include the most basic design feature - the ability to filter.

Matthias401
Level 1
New York, NY

This is a FANTASTIC feature if you are looking to use it for its intended purpose, and a TERRIBLE feature to not be able to turn off (or opt out of the A/B test) when you DO NOT WANT to split your vacation.
It makes the search cluttered and renders it nearly unusable.
Your product team should have caught that glaring user experience issue. 

Debra300
Level 10
Gros Islet, Saint Lucia

@Matthias401,

 

IMO, the split feature doesn't work as it was originally advertised which was to offer guests choices to stay in two disparate spaces within a specific geographical location to get richer experience of the destination.  I've seen recommendations for two spaces that are next door to each other or located in different countries or islands.  For example, St. Lucia and Martinique are just 22 nautical miles apart, and both have a French colonial, but there is not governmental connection nowadays.  Many people think all islands in the Caribbean are part of the same country like the Bahamas or the Philippines, but Martinique is a French overseas territory and has different entry requirements for travelers than St. Lucia (still a member of the British Commonwealth).  Just imagine how guests may feel when they've booked a recommended split holiday, and find that they can't travel to one of the destinations, because they thought they were visiting the same country only to find out that a visa and health travel insurance is required for one location.

 

Nate626
Level 1
Tokyo, Japan

+1 for adding an option to disable split stays.

 

Location and price are the most important factors for me, so I primarily use the map to find properties.

I also want to avoid repacking all my gear and moving mid-stay.

 

my workaround to exclude Split Stays has been to zoom out to the point where they disappear.

 

however, when zooming out too far some properties are hidden and the price flags on the map overlap making it impossible to easily target and compare different properties.

 

zooming in to try and target the property I'm actually interested in causes Split Stays to reappear and, again, their price flags conceal the properties I care about (i.e. 'pollute the map') and it's a major pain.

 

I can see Split Stays being useful for some people but it really needs an on/off option.

Peter3570
Level 1
West Plains, MO

This makes searching impossible. I don't want to switch apartments in the middle of my stay. Campsites litter my search results. I can't pay with bitcoin. Airbnb is turning out to be nearly unusable for me.

 

Edit:  And to top it all off, I can't delete this post as I don't want my picture posted on this community website.

Huma0
Level 10
London, United Kingdom

See how frustrating this is from the guest perspective?

 

Airbnb - please sort this out...

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