sad to hear stories like this, few times this Airbnb 'culture of secrecy' is causing victims along the way. Any guest could complain about anything sensitive 'cameras, kids, pets etc' and automatically Politburo algorithm wraps into 3 more secretive layers.
Mary Ann, here is what you can do:
* Go to this address:
https://twitter.com/Airbnb
* under latest post - a guy gushing with happiness 'here is how Airbnb is supposed to be' [he loved his Hosts, treating him like a family] write down:
'I'm one of these HOSTS, who keep a clean/ safe home & treat my guests so well - CAN ANYONE TELL ME WHY AM I SUSPENDED & now depriving my future Guests 'of future family experiences'
Then wait... Usually this accelerates things a little, the equivalent of old fashioned neighbourhood naming and shaming; you would be throwing pebbles at a 3rd floor window - shouting at the guy: YOU OWE ME MONEY. Now, will he 'give your money back' that we dont know, but he is 'he is gonna come out and speak to you' G. luck.