Superhost stats: Is anyone else seeing something weird?

Answered!
Huma0
Level 10
London, United Kingdom

Superhost stats: Is anyone else seeing something weird?

Hello, after maintaining Superhost status for years, I lost it at the last assessment due to one 3* review (I host long term stays, so every rating really counts). Oh well, never mind...

 

Since then, all my guests have left 5* and I saw on my dashboard that my rating for the current assessment period (October 21 to September 22) was back up to the 4.8* requirement for Superhost and I was hopeful that I could maintain or increase this going forward.

 

However, yesterday I noticed my dashboard is now saying the rating is 4.6* for the same period. I haven't received any new reviews in the meantime, nor have any been removed, and anyway, the numbers don't add up. The total for guests who reviewed in that period, including the 3* review, comes to 4.769, so I should have 4.7* at least (or would it round up to 4.8*?). Why is it showing only 4.6*?

 

 

1 Best Answer
Stephanie
Community Manager
Community Manager
London, United Kingdom

Hi @Huma0 and everyone else,

 

Thanks again for bringing this to our attention. After some investigation, we can confirm this issue is only impacting a very small number of Hosts. We’re pleased to say the fix will be released by September 16th, at which time you’ll see corrected data in your dashboard, and this issue will not impact any Superhost assessments on October 1.

 

Thanks again for your patience!

 

Stephanie

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60 Replies 60
Huma0
Level 10
London, United Kingdom

@Victor3193 

 

Yes, it's a rather flawed system. To a guest, 4* might seem very good and 3* perfectly fine, just not perfect! However, anything lower than a 5* hurts a host and can often ruin their chances of Superhost. Of course, this is not made clear to guests when they leave their review...