Ακύρωση κράτησης τελευταία στιγμή // Last minute booking cancellation

[GKSuite0]

Γεια σας. Ο επισκέπτης μου, έκανε λάθος κράτηση για δυο διανυκτερεύσεις ενώ ήθελε να μείνει μόνο ένα βράδυ. Το κατάλυμα έχει περιοριστική πολιτική ακύρωσης κρατήσεων και μίνιμουμ δύο βράδια διαμονή. Ζητά πλήρη επιστροφή χρημάτων. Ποιος ακυρώνει την κράτηση ο οικοδεσπότης ή ο επισκέπτης μέσω της airbnb για να πάρει τα χρήματα?? Μπορεί να βοηθήσει κάποιος? Το κέντρο βοηθειας της πλατφόρμας δεν έχει επικοινωνήσει μαζί μου ακόμα και ο επισκέπτης με πιέζει.
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Translation:
Hello. My guest made a mistake booking for two nights when he only wanted to stay one night. The property has a restrictive cancellation policy and a two night minimum stay. Requests a full refund. Who cancels the booking the host or the guest through airbnb to get the money?? Can anyone help? The platform help center has not contacted me even the visitor is pushing me.

[Breanna]

Hi @GKSuite0 were you able to get this worked out in the end? 

It's not always easy sticking to your cancellation policy.

[Helen3]

The guest has two options. @GKSuite0 

a) they carry on with the booking but just stay for the first night but pay for two

b) they cancel the booking if they no longer want to travel. Obviously the guest should should cancel and any cancellation will be processed under the cancellation policy they booked under. It's up to you as the host whether you want to voluntarily refund some or all of the fee. They will still be liable for the Airbnb fee.

It sounds like you haven't familiarised yourself with how you use the Airbnb platform to market your STR business. For example you need to understand what happens if you as a host cancel bookings. You will face fines etc. 

Do have a look at the Airbnb Help website it has FAQs on all aspects of using Airbnb for your listing