A fraudulent payment

Answered!
Jo847
Level 1
Hereford, United Kingdom

A fraudulent payment

A fraudulent payment has gone through my bank account for an Airbnb booking that I have not made myself 

how can this be refunded to me

**[Title updated] 

1 Best Answer
Mike-And-Jane0
Level 10
England, United Kingdom

@Jo847 I wouldn't waste time with Airbnb. One call should be enough to tell them the payment is fraudulent. After that just ask your bank to initiate a chargeback.

 

The amount does seem very small. Have you stayed in an Airbnb recently and could this be a host charging for some sort of damage/extra people etc?

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3 Replies 3
Mike-And-Jane0
Level 10
England, United Kingdom

@Jo847 I wouldn't waste time with Airbnb. One call should be enough to tell them the payment is fraudulent. After that just ask your bank to initiate a chargeback.

 

The amount does seem very small. Have you stayed in an Airbnb recently and could this be a host charging for some sort of damage/extra people etc?

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Jo847 ,

 

I understand how stressful this can be! Have you managed to get a hold of Airbnb Customer Support regarding this matter?

 

Can’t find what you’re searching for? start a conversation

Jo847
Level 1
Hereford, United Kingdom

I am talking to someone via messenger but it’s extremely frustrating when I have just had £44.65 removed from my bank account. 

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