A fraudulent payment

[Jo847]

A fraudulent payment has gone through my bank account for an Airbnb booking that I have not made myself 

how can this be refunded to me

**[Title updated] 

[Mike-And-Jane0 · Accepted solution]

@Jo847 I wouldn't waste time with Airbnb. One call should be enough to tell them the payment is fraudulent. After that just ask your bank to initiate a chargeback.

The amount does seem very small. Have you stayed in an Airbnb recently and could this be a host charging for some sort of damage/extra people etc?

[Bhumika]

Hi @Jo847 ,

I understand how stressful this can be! Have you managed to get a hold of Airbnb Customer Support regarding this matter?

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[Jo847]

I am talking to someone via messenger but it’s extremely frustrating when I have just had £44.65 removed from my bank account.