A guest left a mug and an insolated water bottle. How do I contact him to know if he wants them sent somewhere. I have not figured out how to ask questions of airbnb. This is simple, but when I say I want help, all I get is articles that do not answer my questions. I don't know how to contact a guest once he has left.
@Jane3782 On a computer, from your dashboard, Reservations, click on the All Reservations link. Then you can change to the Completed Reservations tab to see a list of your recent guests. Find the guest that you need to contact and click on the Details box. Scroll down to the guest profile section and you can see their phone number (it's tiny text) or message them through the AirBnB system.
@Jane3782 i think you will need someone to run through a few things for you and with you. on the booking you recieve the guests phone number. Use it is nothing else and while your guests are staying ask for a contact number in case 'anything arises or you need to contact them or they you '? then if something is left behind let the guest know that it will be left in the letterbox for them to pick up for 24 hours or if they need it sent then a small fee for postage may be sent through the dashboard and ask for an addess. if its expensive or they want it they will respond , but Jane please get more familar with your dashboard . It can do all these things for you. Cheers H