I AM VERY DISAPPOINTED BY HOW AIRBNB SUPPORT WORKS.
I am having a very serious issue, but their attitude is very indifferent and unreliable.
THE RESPONSES TO THE MESSAGES I SENT THEM ARE DELAYED. SOMETIMES SUPPORT MANAGERS DON'T READ MY MESSAGES CAREFULLY, THEY DON'T UNDERSTAND WHAT I ASK THEM, SO I NEED TO RE-ASK THEM AGAIN.
I ASKED FOR REIMBURSEMENT FOR THE LISTING BEING BLOCKED BY THE POLICE, IT WAS SENT WITH THE WRONG DETAILS. THE BANK MADE A REFUND, SO AFTER I LET THE AIRBNB KNOW THEY STILL REFERING TO THE SAME INITIAL PAYOUT THEY SENT ME ON FEB 27. I AM TIRED TO EXPLAIN THEM THAT THE PAYOUT WAS RETURNED AND THEY NEED TO RE-INITIATE IT AGAIN, I LET THEM KNOW, BUT THEY KEEP SENDING ME THE SAME THING AGAIN.
THE PROPERTY DAMAGE FORM IS DELAYED BY ALEX FROM RESOLUTIONS CENTER. IT IS VERY SLOW - I NEED TO CONSTANTLY ASK THEM THE SAME THING OVER AND OVER AGAIN. WHEN I SIGNED THE HOST DAMAGE FORM - ALEX ASKED ME TO SEND IT AGAIN IN A NON-PDF FORMAT. NOW HE IS ASKING ME TO RE-SUBMIT THE FORM AGAIN.
WOW, I DIDN'T EXPECT SUCH A LOW QUALITY SUPPORT SERVICE FROM SUCH A HUGE WORLD FAMOUS COMPANY AS AIRBNB. THAT'S SAD.
