A few moment ago we received an email from Airbnb stating: “We’ve noticed this reservation xxx doesn’t appear to be legitimate. As a result we have canceled the reservation and refunded the payment”
I then check the reservation and the pay out is £0. Ie nothing. The booking blocked my calendar for 10 days and I would’ve definitely got a reservation for the dates.
The guest was 1 days into our moderate cancellation policy therefore I should receive a payout of over 50% of the reservation.
I spoke to Airbnb customer service and they said the booking was cancelled because the guest violated Airbnbs term. How is this our problem? Don’t we pay a service fee for Airbnb to ensure the guests are verified and if the case is the guest broke the terms and Airbnb must cancel they foot the bill?! If we cancel or the guest cancel both parties get charged. But if Airbnb cancel because a guest broke their terms, ie a dodgy guest bypassed their systems the host ultimately takes the bill and the guest gets refunded?!?!
Im honestly so frustrated by this and the non chalant Airbnb support rep who doesn’t give a **bleep**. We’re a super host who has NEVER cancelled a reservation and this how we get treated?
I know comments are going to come in saying I dodged a bullet etc but this is a lot of revenue lost and is unaffordable. Airbnb should foot the bill in line with my cancellation policy. Period.