Airbnb cancels reservations

[Maya415]

In two weeks Airbnb canceled few of my reservations with the reason “this reservation doesn’t appear to be legitimate” and refunded the guests. A Two weeks before that Same guests requested me to cancel their reservations so they can get full refund,but I uphold my strict policy. Is that a new way Airbnb is using to go around host’s policy and cancel reservations,because costumer service can not give you any information.How this happens?

[Bhumika]

Hey @Maya415 ,

Just wanted to drop a note that I have moved your post to the correct board for better visibility. I hope other Hosts are able to offer their view point below.

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[Maya415]

Thank you!