Hi,
I received my email from Airbnb support from Airbnb supervisor after I opened my case #2020047378640, however they closed my case without my agreements or even ask, horrible service. As a Canadian, we all know we met Rogers outage and that would cause the internet communication delay, I wish Airbnb could understand this, that also can prove how Airbnb support service rude it is. Anyway, as my case closed, I have to post my feedback here basis on its email suggests.
First, I would like to describe the case a little bit, we plan a trip to Newfoundland this summer, you know how busy Newfoundland would be for the residential specially after COVID 19 knocking down, therefore we planed and reserved our reservation in this March, unfortunately, the host cancelled reservation before 31 days because of job relocation, it is understandable, but my question is what Airbnb can do for their guest? otherwise, people will not book ahead of 31 days since host can cancelled with any excuse, then, what Airbnb can protect the early book guest right?
So, my suggestion is:
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1. Airbnb service need improve, Aircover policy is only covering 31 days, that is not enough for guest, otherwise, plan and schedule is useless for guest, even now, I still pray my new reservation would not be cancelled since I am still 31 days ahead( we are going to be there on Aug 22) be care full, read Aircover policy carefully
2. Airbnb service need improve, they should not allow any host do the list property trade for 12 month
3. Airbnb service need improve, if the host has to be traded their property within 12 month, they need pay penalty fine, current amount is too low, host can cancel their list without any scary or cheating
4. Airbnb service need improve, even Airbnb can get fine from the host, however, the guest lost their time and cause the trouble for the guest, Airbnb should do something for the guest not only their refund since they do charge service fee
5. Airbnb service need improve, need reduce AI support volume, and get more real people feedback promptly
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I know my effort is useless and minor and I still use Airbnb book my new residential (cost raised as so short time reservation for busy place), I wish my words can help people who are going to use Airbnb services, I wish my next generation can live better for the human being little improvement and let them understand what is called evolution.