Aloha Frances,
Hope this finds you well. Let me tell you what else has transpired. So I did not give up on disputing the reinstatement of the review and called support to discover that the guest had rated the individual categories at 2-4's, 1-3, and 1-2 but then left the overall rating at only 2. Also I reiterated my concern about the misinformation about how the spaces are separated and that the guest reviewed on an assumption and not fact. I got a good ambassador and he removed the review again! However, I couldn't believe it that some ambassador took it upon themselves to go into my account and reinstate the review AGAIN!
I almost feel harassed by an ambassador. The review was initially removed, reinstated upon dispute from guest, removed again upon my dispute and reasoning, and then Airbnb took it upon themselves (don't think guest disputed it again right) to reinstate it again.
What is going on?