Sorry, but this may be a long story, I am a brand new host, listing the spare room in my apartment, I initially only planned on agreeing to short stays, but received a request for a 28 night stay which I agreed to, he had problems with the payment, but after a lot of back and forth the booking was confirmed. He then, 2 weeks before the reservation cancelled as he claimed his payment was not being taken. I decided to block of the dates and do some redecorating at home.
He then asked to re-book, but again had the same issues paying, so agreed to 2 2 week bookings, honoring the discounted 28 day rate, so the first 2 week res was for 15 nights at the appropriate rate for that with the weekly discount, and i amended the price on the second weekly res so the total matched the 28 day rate.
He then asked to come 2 days prior to the start of the reservation, i advised i was busy but he asked, ok, what a out 1 day early. I agreed but mentioned although the room would be ready i would still be finishing some projects and deep cleaning the apartment.
After 15 days he told me he had found a permanent place to stay, and cancelled his 2nd 2 week res, for which he received a 50% refund as per the cancellation policy, he is now requesting a refund for half of the total cost of the 2 stays.
I said the discounted 28 night rate was not valid as he didn't stay that long, therefore the nightly rate for 15 was appropriate and I don't owe him any money back. He also stayed an extra night either side of this 15, so 17 in total.
As a new host i said i would rather Aibnb resolve the matter and decide if any money is due and to account for their fees etc. He is now claiming I have shafted him, and has written a very negative review in retaliation, which Airbnb say does not go against their policy.
Its become very confusing, and I feel I kept bending over backwards and changing things for him, its put me off hosting any further. I am trying to be fair. He has paid the rate valid for 15 nights, and stayed that, not sure how I owe him?
