Booking I did

[Roger884]

Hej there

With my username rogerdellapietra I' did a booking in Ascona from June 12 to 16th. 

I've agreed with the owner that I can cancel it by contacting you community support.  Please feel free to contact Janine to confirm. 

The locations name is via livrucio 20. 

Thank you for your support. 

[Mike-And-Jane0]

@Roger884 this is a community centre not customer support. There should be a phone number or contact details for Airbnb on your reservation that will allow you to cancel.

[Helen3]

The owner sounds confused. if you want to cancel your booking you need to go into your booking confirmation and hit the cancellation button @Roger884 

But before you do this check the cancellation policy you booked under. 

Never cancel a booking because a host tells you to.

[Bhumika · Accepted solution]

Hi @Roger884 ,

Did you go through the cancellation as other members suggested? 

You can also get more information related to this here: https://www.airbnb.co.uk/help/article/169.

Did you happen to reach out to Airbnb Customer Support for the same?