Log In  
Support with your bookings

Can't access itinerary

‎22-10-2023 05:10 PM
Zabby1
Level 1
London, United Kingdom
‎22-10-2023 05:10 PM

Can't access itinerary

Hi,

 

My mum has booked an Airbnb for next week for a family trip and added me to the itinerary. Unfortunately I can't seem to access it on web or on the app, I just get the message 'Sorry, we are not able to process this request.'

 

Any idea why I can't access the itinerary?

 

The Airbnb has no reviews but the host seems to be a trusted host.

 

Thank you

 

Zabby

‎22-10-2023 05:10 PM
0 Likes
1 Reply 1
‎23-10-2023 01:41 PM
Helen3
Level 10
Bristol, United Kingdom
‎23-10-2023 01:41 PM

Has your mum asked the host /airbnb. If not she should start there @Zabby1 

 

If your mum has added your email the booking should be shared with you 

‎23-10-2023 01:41 PM
0 Likes

More from Support with your bookings

Rentals as slow all of a sudden

What I am contacting you today is on what is happening in th...
What I am contacting you today is on what is happening in the market. What can you tell me about the market here on the West...

Lost Reviews

I recently reactivated my listing after 2 years ( family sta...
I recently reactivated my listing after 2 years ( family staying during that time) but my 28 very positive reviews are gone. ...

Explore Resource Center articles