Hi,
We have a booking starting tomorrow but the area we are travelling to is badly affected by storm Babet and there are serious weather warning for the area discouraging non essential travel .
Our host has agreed to a full refund due to the unexpected severity of the storm and the governments issue of a RED weather warning.
When I start the refund request, the system does not allow me to continue saying "unable to start a request - the reservation is not applicable to mediation.
Can you help guiding through this process ?