Card being charged for a reservation I didn't book.

[Aamir3]

Hi,

Today I was checking my credit card statement and saw that my card has been recently charged for a AirBnB trip I didn't book. I could not find a helpline number or email to write to AirBnB support directly.

Can somebody please direct my query to AirBnB Support to look at and contact me immediately? Following are the transaction details, I could see a booking id there to start the investigation.

Amount -1.437,12 EUR

Posting text 

AIRBNB * [Personal information hidden]

Many thanks,

Aamir

[Cat7264]

Same response from Airbnb. This is theft.

[Vinicio31]

Same here for me. A fraudulent charge not showing in my trips and AirBnB refuses to provide details of the charges. The so called claim investigator just has assumed that a family member made the charges. Very disappointed on AirBnB as company and very unsecured to have our personal information specifically the credit card. They attempted to do another charge but by that time I had locked the CC and did not got through. I am submitting a claim in court to settle. I think even a legal class action is appropiate due to business practices. 

[Cat7264]

File a claim with the Wisconsin state attorney general for fraud and file with the federal consumer protections bureau.

[Cat7264]

My credit card was charged $561.11 on October 30.no receipt no record of any reservation on my account. No one has access to my payment method or account. Airbnb won’t issue a refund. This is theft.

[Mike-And-Jane0]

@Cat7264 don't waste your time with Airbnb. Report this as a fraudulent transaction to your bank and they will deal with it. As your card must have been compromised if used on an account other than yours they will also reissue your card and put a stop on the old one.

[Cat7264]

Wishful thinking. Credit card company refuses to refund charged amount. Airbnb will not provide a receipt for the transaction without a subpoena from a state or federal law enforcement agency. 

[Mike-And-Jane0]

@Cat7264 Then you need to find a new credit card company. I would launch a small claims court case against your card company. I don't know the rules in the USA but in the UK, as long as you haven't been careless with your security info, the credit card company is liable for fraudulent transactions.

[Elton98]

I am going through the same thing right now. Airbnb closed my case without an email or anything stating what had happened. No update they just closed my case. I booked an airbnb for 613 and that charge went thru. The next day I woke up to 3 charges from Airbnb for $2,283.38, $119.26 and a foreign transaction fee from my bank for $45.67. Airbnb is not doing anything about this nor explaining what they found out. They just closed my case. I contacted my bank and they said they will investigate and respond to me in 10 days. I am not sure what to do. 

[Vinicio31]

I did the same after exhausting communication with AirBnB so called claim investigator which is frustrating that refuse to refund under the assumption that a family member made the charges and further detail of the transaction is given. I am submitting a claim in california court to settle this matter. Good luck!

[Patricia4421]

Same thing JUST happened to me. They are thieves. It took their “investigation” no more than an hour to tell me a family member must have used my info and that it’s my fault. And no refund will be issued. They are trash. Reported to my cc company and they have set it as fraud and refunded my money. Airbnb is trash. I’ll never book with them again! 

[Laura7482]

I am dealing with this right now! Airbnb customer service is horrible. I have never & now will never use this company. I just want my money back 

[Cat7264]

File with your state Attorney General fraud bureau and https://www.consumerfinance.gov/complaint/

even if you cancel your credit card Airbnb’s terms of service permit them to get the new card information automatically from your credit card company. So unauthorized charges can happen at anytime this is the way Airbnb does business. 

[Heather289]

You can just call your credit card company and deny the transaction.  

[Vinicio31]

Good Luck! I am going through the same issue and their investigation conclusion is based on the assumption that a family member incurred in the charges. they do not provide any of the charge detail information. I am taking AirBnB to California court to prove this is not my charge and they have to disclose whatever they have. It is so unreal for a company like AirBnb with this poor business practices

[Cat7264]

Unauthorized charge $561.11. No receipt no reservation no one has access to my payment method or Airbnb account. Airbnb claims no refund is owed. How is this legal?