I've had a bad run of luck this summer, but today's sheets hit an all time low 2 ladies 55+ 4 night stay, didn't want me in to change towels, take out garbage, replace toilet paper.... etc. I'm never falling for that again, when I was a maid we went in daily during extended (more than 1 night) stays. Anyway they broke tons of my house manual rules that I explained were to prevent them from being charged extra fees. I was disgusted to find that one of the beds sheets (& 2 of the e mattress pads are stained as well, luckily the third one, yes 3! protected the foam topper so it wasn't ruined as well. $250.00) are literally a biohazard mess & stained & ruined even after I spent 2 hours working on the stains. I called AIRBNB after thoroughly documenting the evidence. They (he) wants me to request the $ directly from the guest (I did this last summer for $65 the guest refused to pay wrote me a nasty reply, but AIRBNB reimbursed me. I told the guy.... "She'll give me a bad review". His response "If she slanders you we'll remove it." me..."What if she doesn't say anything just gives me 1 * across the board?" him "You have such a high rating it won't affect you."
I'm calling back again today to talk to someone else. BUT I am going to charge this guest for the sheets and the extra cleaning that I had to pay cleaners for because she broke several other rules, they left my listing gross & they're in the medical field....scary.
Don't back down charge the people, give them a bad review. Don't let people continue to do damage without consequences they'll just do worse things to the next place! Ignore anybody who tells you differently. Maybe they can afford to keep buying sheets & towels but it sounds like you're like me & can't afford to, if I could afford to I wouldn't need to do AIRBNB to make money.