Hello dear hosts,
I need your advice please on the issue I had with my last guests. It was one of the worst experiences I had so far and I would like to know if there is anything I can do to prevent this in the future.
So I had 3 guys staying for 5 nights. The one who booked had a full black profile picture and 2 reviews (the last one was perfect!). I have Instant Booking on.
Communication was scarce from the guest's side, but polite. Before checking out he wrote that they broke 2 glasses and apologise.
After their check-out I found out that there were many more issues.
The couch cover was missing. Upon my question, he wrote me that it's folded in the laundry. But no sign of it. My gut feeling told me that there was more and indeed there was.
All signs indicate (women's aparell etc.) that they broke some of the most important house rules. I had 3 males as guests and all in one, this seems to have been a sex trip. So they had parties and extra unregistered guests staying over night.
The house rules are stated clearly in the description as well as in the printed welcome package I handout to my guests.
Since the guest hasn't been onest about one blanket, I didn't bother to ask him about the other aspects.
I will request money from him for the damaged (chair, umbrella, fridge shelf) and missing items.
I would like to also have him pay for the extra guests, but I don't have the exact numbers.
I will definitely write him a review warning other hosts about him. How specific would you be in that review?
I was scared to receive a revengeful review from him, but the Airbnb support informed me that I can ask for it to be removed as being biased.
So what would you do to avoid such situations and to ensure a bit more that quests respect you and your place?
I don't have a safety deposit and I'm afraid nobody in our area has set one.
Thank you so much,
Adriana