@Ruth413
Yes, I hear you! I was also excited my first Xmas, but it was a bit of a fail. I had a lovely guy from Mexico, who mostly did his own thing, but he was very sweet and no hassle at all. However, I had two girls stay in another room and they were my first truly bad experience with guests. Luckily, things were a bit different with CS in those days and so CS removed the reviews and ratings (their suggestion) because they felt they were kind of outrageous and clearly retaliatory.
Oh, well, I just assumed it was a random thing. But no, every year, around this time, there are problems. I do get nice guests too, but guaranteed there is a higher percentage of awful guests.
I decided ages ago that Christmas Day itself would be blocked for check ins because, even though guests would confirm they could come early so that I could make my family dinner, invariably, they came late with no apology and didn't bother to even keep me updated/respond to messages.
However, I have thought very seriously about not hosting at all over that period, and actually didn't last year due to COVID, but because I host long term guests, it can be a bit tricky to block off that period and lose a month or two month booking. Let's see. I will reconsider what to do next year.